Shipping & Returns

HOW DO I TRACK MY ORDER?
As soon as your order ships, we send you an email including your tracking number. If you have any trouble locating it, feel free to contact our concierge department at concierge@shopuniform.com.


HOW LONG WILL SHIPPING TAKE?
We try to process all orders within 1–2 business days. Standard U.S. shipping takes 4-8 business days, and expedited U.S. shipping takes 2 business days.


DO YOU SHIP INTERNATIONALLY?
For now, we are only offering free shipping for orders over $100 and free returns within the United States. If you are located somewhere outside of the United States, we are happy to fulfill your order, but unfortunately we are unable to cover the cost of shipping. Depending on your location, your shipping cost can be calculated on the checkout page. 


I WAITLISTED A PRODUCT, WHEN WILL IT BE AVAILABLE FOR SHIPPING?
If you waitlisted a product on shopuniform.com, you should have received an email from concierge@shopuniform.com.
You can check the estimated ship date for waitlisted items on that item’s product page. Just click on the product that you waitlisted and it will appear above the “details” section to the right of the image.
You will be notified via email as soon as the item becomes available so you can place your order on our site.


HOW DO I RETURN A PRODUCT?
All domestic purchases may be returned within 30 days from the day that you receive your order free of charge. We are happy to cover the cost of all returns where the items are unworn and unwashed, with the tags still attached.  We will refund the credit card or PayPal account that you used to make the original purchase. 
If you would like to return a product after the 30 day period expires, we are happy to accept items in their original condition (unworn and unwashed, with tags still attached) in exchange for store credit. We will gladly cover the cost of shipping on your order.

To make a return, please shoot us an email at concierge@shopuniform.com with the subject ‘Return’. Please be sure to include your order number and whichever item(s) you would like to return. We will be happy to process it for you and walk you through next steps.

LIFETIME GUARANTEE

We consider our customers to be part of our UNIFORM family and community. We want to make sure that this relationship doesn’t expire if one of your UNIFORM pieces does. That’s why we have a lifetime guarantee on all UNIFORM products. If at any point something rips, becomes too worn in, etc., we invite you to send it back to us in exchange for store credit. We can’t ensure that we will be able to offer you the exact same product, but we can promise that we will be updating our assortment with awesome alternatives.


CAN I EXCHANGE AN ITEM?
Due to crazy demand, we cannot guarantee that we will have your desired style/color/size preference in stock. For this reason, we recommend returning the item and re-ordering through our website. We apologize for the inconvenience, and hope that we make it up to you by offering free return shipping on domestic orders.


WHEN CAN I EXPECT TO RECEIVE MY REFUND?
Please allow 1-2 weeks for your refund. We’ll be sure to update you via email as soon as your items have successfully been received and your refund has been processed.


WHAT IF MY ITEMS ARE DAMAGED, DEFECTIVE, OR INCORRECT?
First, we sincerely hope this never happens, but in the off-chance that it does, send us an email at concierge@shopunform.com with a description of the defective, missing or incorrect item and we will help you remedy the problem ASAP! Please be sure to include your order number in the email.


I WANT TO BUY T-SHIRTS FOR MY COMPANY, DO YOU OFFER A WHOLESALE PACKAGE?
You’re not alone - many organizations have decided to buy UNIFORM tees for staff or work events. For more information on pricing, give-backs & company packages, please shoot us an email at concierge@shopuniform.com. Our concierge will happily get back to you with more information.